Request timelines, subscription cancellation, partial refunds, and moving back to the free plan.
You can cancel the subscription in Billing. Cancellation stops the next automatic renewal.
Unless a refund is approved separately, paid access stays active until the end of the paid period. After that, the account moves to the free plan.
If a refund is approved, paid access may end from the refund date or from another date confirmed in our response.
You should submit a refund request within 14 calendar days of the payment or automatic subscription renewal date.
A request made within 14 days is reviewed individually and does not by itself guarantee a refund unless mandatory refund rights apply to that payment.
After 14 days, refunds are usually not issued except for accidental or duplicate payments, material technical issues, separate approval, or mandatory consumer rights.
Payment networks may limit whether a refund can technically be issued: card payments are generally refundable only when the transaction is less than 120 days old, and PayPal payments when the transaction is less than 179 days old.
You can request a refund if the payment was accidental or duplicated, the service was unavailable or had a material issue we could not fix, or you want to stop using the paid plan before the paid period ends.
We consider the payment date, used period, service status, support history, and payment provider rules.
Requests related to abuse, fraud, or a payment dispute opened without contacting us or the provider first may be declined.
For early termination, the unused part of the current paid period is the reference point.
The partial refund amount may depend on the approval date, taxes, fees, and payment provider rules.
After an approved partial refund, the account remains on the free plan. The available pages are Tax accounts and the FOP tax reference.
We usually review a request within 5 business days after receiving all required information.
If a refund is approved, it is created through the payment provider. The provider may additionally review the refund before final confirmation.
After confirmation, funds are returned to the original payment method where possible within 14 days. Card refunds are typically received in 3-5 business days, PayPal within 48 hours, but the bank or payment network may take longer.
A refund does not change the original completed transaction: the payment provider creates a separate adjustment or credit note.
If you are not sure whether you are eligible for a refund, contact us before opening a chargeback or payment dispute. An open dispute may temporarily limit access to paid features.
This policy does not limit mandatory consumer rights where such rights apply to a specific payment by law.
MYFOP UA is operated by Individual entrepreneur Anton Mykolaiovych Liakhovskyi, Ukraine.
Registration record: 26.10.2020, 2002240000000147840. Contact: contact@myfop.com.ua.
